AddressExciting opportunity join the Digital Health Branch on a fixed term temporary full-time basis until 30 June 2026. You will be responsible to ensure the maintenance of defined service levels for specific enterprise applications by providing customer focused advice and support. This role will also support and assist on the successful rollout of the ieMR functionality to Hospital & Health Services.
The role:
The Application Officer will provide support for the DHS ICT Change Management processes in line with ITIL best practice standards and delivered on schedule and continually update and maintain knowledge of specific applications and business technical requirements in the support of enterprise applications.
In addition to this, you will be responsible for:
- Maintain enterprise applications in accordance with Queensland Health policies, standards and practices.
- Work autonomously to provide end to end support of enterprise applications to ensure defined service levels are met.
- Investigate, troubleshoot and test the impacts of changes to any of the components supporting enterprise applications to maintain defined service levels.
- Assist in the development and review of Business and Operational Plans that link with Departmental and branch outcomes.
- Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents and project documentation.
- All staff are responsible for identifying, managing and reporting risks relating to their work.
Are you right for this role?
To be successful in this role, you will demonstrate:
- Demonstrated ability in developing and managing ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2)
- Experience in managing the day-to-day system administration of enterprise applications. (SFIA: ASUP Level 4)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS: Effective and strategic influencing)
- Understanding or proven ability to quickly learn impacts of other technologies or environments such as databases, servers and networking.
- Support delivery of large scale, complex/high risk projects (SFIA Code: PRMG 6)
- Knowledge and application of project management methodologies (Prince 2) (SFIA Code: METL 5)
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one page cover letter online today.
