AddressJoin the thriving team at Salter Brothers Hospitality as our Application Portfolio Manager
Reporting directly to the Director, Innovation & Technology, the Application Portfolio Manager is responsible for managing the core enterprise applications across the group.
You will be responsible for creating, managing and training the key applications across accommodation, food and beverage, spa, activities, commercial, and support departments. The objective is to ensure there is structure and standardisation of all applications, to ensure maximum efficiency of use, accuracy of information and ultimately the effective delivery of our products and services to our guests.
Salter Brothers Hospitality currently operates 16 retreat hotels and estates; more than 20 restaurants and bars; 8 Spa Anise spas and other wellness facilities; as well as Spicers Scenic Rim Trail, one of the largest ecotourism ventures in Queensland with 38 rooms over five campsites. There are plans for considerable growth in the near future.
The role and key duties;
- Engage with all internal and external stakeholders to get a firm understanding of business requirements and documenting these as needed.
- You will work closely with Subject Matter Experts (SME’s) who are experts in the applications within their departments, to ensure the integrity of all applications are maintained.
- Facilitate interfacing and integration of all applications, ensuring accurate and efficient transition of information between applications.
- Maintain training registers, identifying training gaps and on-boarding new SME’s through application training.
- Ensure all Salter Brothers Hospitality team members and SME’s have a full comprehension of applications by delivering effective training.
- Deliver training through face to face, online and video-based mediums.
- Maintain open, positive communication channels with stakeholders including SLT team members, general managers, department managers and all applications users.
- Oversee the implementation, integration and configuration of all applications, including standard codes, syntax and application integration.
- Take responsibility for investigating any issues and the escalation of issues to the application provider and management of all outstanding issues with each provider
- Ensure all documentation in maintained to a high level of detail.
- Accountable for understanding training requirements, planning, delivery and follow up of all application training.
Essential criteria required to be considered;
- Hands on experience and proficiency in the use of hotel applications such as PMS, POS, CRM, CRS, and Microsoft 365 applications, such as SharePoint, Teams, Planner, Project and Vision;
- Experience in using and/or management and configuration of enterprise systems, specifically supporting centralised guest profiles, central reservations and financial work and information flows;
- Good understanding of centralised content management systems;
- The ability to manage business relationships with stakeholder accountability;
- Training skills including face to face, online and video-based training with a professional etiquette to a five-star level;
- Computer literate with strong documentation capabilities;
- Excellent personal presentation;
- Excellent written and verbal communication skills;
- A motivated, self-starter who is passionate about the Hotel industry;
- Strong organisational and change management skills.
To apply online, please click on the apply button.
For a confidential discussion please contact Emma Martin our Talent Acquisition Manager on ***********@salterbrothershospitality.com
