Application Support Analyst

Job Description:Join us on the journey.An exciting opportunity is now available for an Application Support Analyst to join our Canberra based team. This role will support the Business Technology Support team in their day-to-day operations and will be primarily responsible for the provision of level 1 support of the Downer Professional Services Dynamics 365 / Power Platform environment.Responsibilities:What you'll doThe role has a broad remit, with key responsibilities outlined below:

• Maintain and support Dynamics 365 application(s).
• Assess application issues and investigate cause.
• Co-ordinate updates to applications, including scheduling outages as required in compliance with ITSM processes.
• Support application interfaces.
• Manage ICT training as required.
• Provide customer service levels as required in the Services Specification KPIs.

Qualifications:What you'll bring

• Bachelor or Diploma in an IT related course.
• Graduates looking for their first opportunity.
• IT professionals with 1-2 years' experience looking for a new opportunity.
• Knowledge and experience with Microsoft's Power Platform desirable/highly regarded.
• Problem solving and critical thinking skills. Interpersonal, written, and verbal communication skills. Ability to work within a team, both in-person and remotely.
• Australian citizen and eligible to obtain and maintain an Australian Government Baseline-NV1 security clearance.

More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.About Us: At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the Team: Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.