Application Support Engineer

One of our largest federal client has a requirement for a suitably skilled and experienced Application Support Engineer. The Application Support Engineer is responsible for the technical support and delivery of applications for one of the client's branches.

• Contract length: 12 months + 2 x 12 months extensions.


• Location: Canberra, ACT | Work environment: Hybrid.


• Candidate must be Australian Citizen and hold a minimum of NV1 clearance.

Responsibilities will include, but are not limited to

• Provide systems administration, monitoring and level 2 and level 3 technical support.


• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.


• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.


• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.


• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.


• Installation/deployment of software updates, patches, and fixes in line with procedures and processes, including change management.


• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.


• Adhere to established safety, security, and quality standards.

Selection Criteria - Essential Criteria

• Strong technical skills and experience with application troubleshooting, diagnosing, testing, and resolving customer issues.


• Experience with scripting languages (PowerShell) and task automation.


• Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.


• Experience working with software development teams and understanding of the Software Development Life Cycle.


• Strong focus on customer service and outcome.


• Ability to work autonomously as well as contribute in a team and professional environment.


• Knowledge of ITIL Incident, Problem, Change and Release Management processes.


• Strong problem-solving skill with the ability to resolve complex technical issues.


• Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.


• Strong communication (verbal and written) and interpersonal skills.

Selection Criteria - Desirable Criteria

• Windows server and Linux administration skills.


• Release automation using Azure DevOps or similar tools.

The deadline for this position is 08/03/2024.Apply now or reach out to Teja Kuchimanchi at +61 2 6103 1852or via email atteja.kuchimanchi@akkodisgroup.comfor a confidential discussion.

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Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services, and Industrial Manufacturing.

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