Application Support Engineer

• 12 + 12 + 12 month contract
• $80 - $94 per hour (inc-Super)
• NV1 Security Clearance Mandatory
• Canberra City Address

Our client, a large, Federal Government Organisation, whose focus is on foreign policy and relations, are Seeking the experience of a Application Support Engineer for a long 12 + 12 + 12 month contract, based in the Canberra City.
Duties of the Application Support Engineer

• Provide systems administration, monitoring and level 2 and level 3 technical support.
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.

Skills and Experience Required

• Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
• Experience with scripting languages (PowerShell) and task automation.
• Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
• Experience working with software development teams and understanding of the Software Development Life Cycle.
• Knowledge of ITIL Incident, Problem, Change and Release Management processes.
• Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.

How to Apply
Please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply button, or email your resume to info @ RecruitmentHive.com.au citing Job ID: BC9005. Alternatively you may call Ben on (02) 6299 1006. Applications close 11/3/2024 however Recruitment Hive welcome late applicants to consider for future opportunities.