Application Support Officer

About the job

IDP Lawyer's Application Support Officer provides in-house IT support to our staff of approximately 70 people. They provide education and guidance to the business on all hardware and software requirements and work closely with our managed services provider to ensure our people have the technology they need to do their important work in insurance litigation.

IDP operates a unique technology environment and so the ideal candidate needs an eclectic mix of technology experience and skills. In addition, they need to be able to engage with our staff and build and maintain effective working relationships in order to provide effective support and to educate and guide on the use of technology and continuous process improvement.

ESSENTIAL TECHNOLOGY SKILLS:

You must have at least intermediate skills in the following:

• PowerBi
• Exchange admin
• Teams admin
• Entra Id
• Azure
• Active directory
• Affinity (VERY IMPORTANT)
• Office suite
• One drive
• Sharepoint
• Terminal server troubleshooting
• Audio visual systems
• Zoom admin
• Bighand
• IT Security
• Wordpress
• Nitro PDF

ESSENTIAL GENERAL SKILLS

• High level of written and verbal communication
• Hardware troubleshooting
• Hardware deployment
• Software troubleshooting
• Software deployment 
• Onsite support
• Remote support
• Intranet management
• ISO 27001 standard management
• Procurement
• Testing
• Triaging significant issues with managed services provider
• Co-ordinating system works with managed service provider and firm
• Managing user expectations
• Building good working relations with users and vendors
• Attention to detail

Your covering letter should address both the technical and general skills outlined above. 

Applications close 1st May 2024 at 12 noon.