AddressApplications Engineer
Full-Time Permanent
Head Office – Carrum Downs
About NOV Australia
NOV Australia manufacture and supply pumps and mixers into a wide range of industries such as agricultural, general industrial, wastewater, mining, food and beverage, petrochemical, and pharmaceutical.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
The Opportunity
NOV Australia have an opportunity for an experienced Applications Engineer to assist the Internal Sales Team with managing pumping and mixing applications through enquiry, tender, award and delivery.
Review and understanding of client specs and project requirements, creating/modifying technical documentation, managing tender budget and careful management of all technical and planning aspects of a project are all key tasks for this role.
You will need to select suitable progressive cavity and centrifugal pumps, static mixers and agitators using our selection tools to compile complex tenders to suit all levels of applications.
The role will involve working with international clients, sales teams, engineering and operations and other departments to assist you in creating tenders, processing orders and providing technical support for other parts of the business and ensure that the designed/offered solution meets the customer requirements.
Good communication skills are necessary to liaise with all departments in the business both locally and overseas.
To be successful you will have an Engineering Degree and preferably experience in a similar applications role with at least 3 years' experience.
Knowledge, understanding and experience in industries such as industrial, mining, wastewater, agricultural, petrochemical, food and beverage and chemical would be preferred. Reading and understanding of complex customer specifications is necessary.
You will need to have excellent time management and organizational skills and the ability to manage multiple jobs and functions at once. The successful candidate must have a high level of attention to detail as this is extremely critical to the success of this role.
Primary Responsibilities
- Reviewing and understanding technical and commercial proposals prior to quoting and accepting an order.
- Reviewing, creating, modifying technical documentation.
- Using our equipment selection tools to effectively select the best solution for our client.
- Compiling a complex tender to achieve all requirements of a clients’ application.
- Order entry through CRM and ERP systems.
- Managing International orders through our Australian business.
- Reviewing, actioning and redirecting customer requests and complaints.
- Perform such other duties, relevant to the position, as may be necessary.
Key Performance Indicators
- Providing customers with quality service – via phone, email & face to face interactions.
- Timely review and action of tender and projects requirements.
- Technical documentation creation and turn around.
- Tender cost and order schedule management.
- Effective execution of a project to delivery.
Educational Qualifications
- Engineering Degree
Job Experience Qualifications
- 3 years’ experience in a similar role
Behavorial Competencies
- Effective communication with internal and external stakeholders.
- Good attention to detail.
- Time management.
- Ability to work autonomously.
- Taking initiative.
- Project planning.
- Quick learner
- Good work ethic
Technical Competencies
- Technical drawing understanding.
- Pumping and mixing principles.
- Product datasheet understanding.
- Piping and instrumentation understanding.
- Comprehensive IT understanding
The Perks
NOV offer great benefits (subject to eligibility criteria):
- Group Salary Continuance Insurance
- Group Life Insurance
- Access to our Employee Assistance Program
- Access to a Vehicle Novated Lease Scheme
- Competitive Salary
- 17.5% leave loading on Annual Leave
- Free parking onsite
- Relaxed Dress Code
