AddressPosition Overview
The role operates within a small team of eight. The Client Service Team forms part of the broader registry team (including Registrars, Legal Case Managers and Lawyers). All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Federal Court has a wide jurisdiction, so Client Service Officers must be flexible in their approach to work and be willing to learn and adapt to new procedures. The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential.
Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
Major Activities
On a day-to-day basis, Client Service Officers provide the following services:
- Attending to telephone, counter, and email enquiries;
- Providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and FCFCOA (Division 2) (General Federal Law);
- Assessing court documentation for completeness, ensuring prescribed forms are used and that there is compliance with court rules;
- Processing of documents and applications via the Court's eLodgment system;
- Assist in the efficient case management of court listings, including booking interpreters, corresponding with parties, etc;
- Updating information on the Court's case management systems, maintaining a high degree of accuracy in data entry;
- Providing high quality docket support to Federal Court and FCFCoA Judges;
- Generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
- Interacting and providing support for related eServices, including the Electronic Court File.
