Customer Support Centre Co-Worker (Qld)

Customer Support Centre Co-worker (QLD)"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationBrisbane (Logan)Employment typeFull Time PermanentDepartmentCustomer RelationsDeadline2024-05-24You already applied for this job.Candidate profile (title) Our team within IKEACandidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.Key responsibilities (title) What you need to knowKey responsibilities (text) Working at IKEA has its benefits and rewards:

• $26.36 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)

Additional information:

• These roles are Permanent Full-time, 76hrs/fortnight.
• The internal title for this role is Resolutions Generalist.
• These roles support hybrid working (3 days on site, 2 days remote).
• As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (7:00am - 10:00pm AEST/AEDT). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• If you are successful for this role, you will be required to complete 4 weeks of full-time training. For both part- time and full-time opportunities you are required to be available Monday to Friday 9am-5pm, for the first 4 weeks.

Team vision ( title) About this work areaTeam vision (text) As a Resolutions Generalist your responsibilities will include, but are not limited to:

• Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
• Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
• Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
• Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related issues.

Let's connect Who you areLet´s connect As a Resolutions Generalist you are and/or have:

• Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
• Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
• Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
• A team player with a 'Togetherness' mindset but also be also to work independently and find solutions.
• The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

Local section (title) We need people like youLocal section (text) At IKEA, work is so much more than a job. Come join us!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!