Aps 6 Continuous Improvement And Project Support

A new role awaits

We have exciting new opportunity to join the National Disability Insurance Agency (NDIA) as an APS6 Continuous Improvement and Project Support within the National Contact Centre Branch (NCC).

The NCC Branch is responsible for implementing and enhancing service delivery for participants and providers of the National Disability Insurance Scheme (NDIS).

Serving as the primary communication channel for individuals to connect with NDIA, the Contact Centre addresses inquiries from participants, prospective participants, providers, organisations, and the general public.

Where you can add value

In this role, you will have the opportunity to provide leadership, control, planning, resource management, performance management, and decision-making for the team members in the work area, you will have the authority and responsibility to address and resolve issues and risks across a range of activities
Additionally, the role may involve coordinating and assisting in strategic planning, program and Project management, and policy development to align with the NDIA's objective of establishing a world-leading National Disability Insurance Scheme.

To be successful in this role we are looking for candidates that can demonstrate:

• Collaborating with team members, achieving program, project and business outcomes.
• Maintaining appropriate governance and compliance through corporate governance, compliance, audit and risk management processes.
• Coordinating regular project reporting including status updates and exception reports.
• Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
• Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing.

Enough about us, let’s talk about you

Our ideal candidate will possess strong leadership and team building skills have a background in service delivery, possess highly developed communication and stakeholder management skills, maintain excellent attention to detail and be someone who enjoys working autonomously as well as in a team environment.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance.

While this role is ideally performed from VIC - Geelong, VIC - Richmond, VIC - Dandenong, QLD Robina, ACT - Deakin, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 18 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm AEDT Wednesday 3 April 2024

If you have any questions, please contact Sally Foster on 07 5502 4020 or email sally.foster@nsis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.