Address
Form of work
Salary- Location: Canberra, ACT
- Salary Range: $93,976 - $106,713 + Attractive Superannuation
- Contact Officer: Kristie Chynoweth - 0432 685 146 Kristie.Chynoweth@dva.gov.au
The APS6 Senior Tier 2 Support Officer will be part of the Incident Management team. The incident management team is the key point of contact within DVA for the delivery of services via the ICT Shared Services agreement between Services Australia and DVA. This team coordinates the provision of incident monitoring and resolution facilitation, change control coordination and associated administrative responsibilities.
Duties
- Manage system incidents and problems and identify business impacts, business priority, system workarounds and defect resolution as part of the release and change management cycle
- Provide technical support to internal and external users on issues related to DVA business applications
- Analyse and interpret complex business processes including clear solution requirements for IT and business where the preparation of requirements documentation is required
- Identify gaps in business capability and interpret and translate business problems to support ICT resolutions
- Identify business stakeholders and develop and establish relationships between business and ICT
- Establish and maintain positive relationships between business and our ICT Shared Services Provider, through polite, supportive, client sensitive, and accurate communication
- Assist in building team members knowledge base/capability and provide expert advice, guidance and support to team members, other colleagues and management across a geographically dispersed team
- Collaborate with colleagues to determine any process that require improvement or can be handled more efficiently, and ensure documentation and procedures are created or updated as required
- Assist with reporting on progress, risks and issues
- Assist with other project related activities or ad hoc ICT requests as required.
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:
