APS3 Access Officers

We are currently seeking a number of APS3 Administration/ Access Officers to join the team within a Federal Government Agency based in Robina.The RoleThe role requires the application of clerical, administrative support and operational tasks including some basic research and analysis activities.The APS3 Access Officers may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.ResponsibilitiesResponsibilities will include-

• Reviewing, processing and assessing documentation and ensuring all information is available for an access decision in accordance policy and legislation
• Making appropriate access decisions in accordance with delegated authority.
• Responding to phone and email enquiries about access and eligibility, providing thorough information and effective support to internal and external stakeholders
• Maintaining records and undertaking a range of data entry responsibilities in accordance with Agency standards and policies.
• Manage incoming and outgoing correspondence
• Scanning and filing documents within Agency standards and policies
• Informing prospective participants of their application progress as well as their rights and obligations.

About YouThe team is geographically dispersed, so candidates with the ability to work independently along with strong communication, assessment and analytical skills are strongly encouraged to apply.In addition to this you will have -

• Previous administration experience, preferably within a large company or government agency
• Intermediate knowledge of Microsoft programmes (Outlook, Word and Excel)
• Ability to produce work of high quality within tight deadlines
• Strong customer service skills
• Ideally you will have experience working with people with disability or lived experience of disability
• Ability to obtain Blue Card (WWCC) and NDIS WSC

The good parts

• These positions are for an initial term of 6-12 months with view to extension
• Applicants will work full-time business hours - no weekend or evening shifts are required
• APS3 equivalent offering $37.36 per hour
• Full training will be provided
• Close to public transport - Bus and Train

As this role is within the Federal Government, applications are required to hold Australian Citizenship in order to be considered.If you are interested in this role, please APPLY NOW by clicking the available link.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.