AddressThe opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.
Labour Hire hourly rate contract until 30/06/2025 with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Warrnambool office.
Responsibilities will include:
- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.
About you
- Australian citizenship is a requirement to be eligible for this position
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes Desirable skills to have for the role :
- Experience with the NDIA or in the disability sector
- Experience in a Front of House and/or administration based role
- Happy to work 5 days weekly on site
Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check
APPLY
Submit your resume, or for further information please contact
**************@talentinternational.com
