Randstad is partnering with a Federal Government Agency to recruit Participant Support Officers in the following locations
- Ararat
- Werribee
- Bentleigh
- Dandenong
- Preston
Contract: ASAP until 30 June 2025
Hourly Rate: $37.36 per hour + super
Start Date: ASAPAbout the OrganisationJoin a Federal Government organisation committed to placing stakeholders at the heart of their work. Our values reflect a passion and dedication to building a positive, stakeholder-centred culture.About the OpportunityAPS3 Participant Support Officer, ASAP start until 30 June 2025. Contract role with a strong possibility of renewal. Only Australian Citizens are eligible to apply.Key Responsibilities:
- Participant and Customer Support: Manage and resolve participant matters, provide counter/reception support, handle customer enquiries, and refer customers to appropriate services.
- Administrative Coordination: Manage the team shared email inbox, appointments, and telephone enquiries, and coordinate the use of office facilities.
- Data Management and Reporting: Conduct research, prepare reports and correspondence, and perform data entry activities with necessary follow-up.
- Feedback Handling: Receive, record, and address complaints and feedback within agency business systems.
- Australian Citizenship
- Positive attitude towards the lived experience of disability