AddressDisability Support Officer Opportunity in the Federal Government.
Your new company
Is a Federal Government agency that supports the Australian Community through its commitments. You will become a part of an inspiring journey, where your dedication will directly influence the lives of those you support.
Your new role
- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.
What you'll need to succeed
- Previous experience within the Disability or NDIS space is desirable.
- Prioritises and responds to competing and often urgent requests in a professional and efficient manner, while maintaining high work standards and accuracy.
- Communicates messages in a clear, concise and articulate manner tailored to suit the audience, both verbally and in writing.
- Confidently uses, and supports others to use, digital systems and tools such as the Microsoft suite and online collaboration tools.
- Displays discretion and handles confidential and sensitive information appropriately.
- Comfortable meeting clients face to face.
- Able to work in the office 5 days a week.
- 2 locations available, Bentleigh and Dandenong.
What you'll get in return
Expertise in Disability Support: Our organisation boasts extensive experience and expertise in providing top-notch disability support services. You'll have the privilege to work with a team that is dedicated to delivering high-quality care and support to its participants.
Career Progression Opportunities: We value the growth and development of our employees, opening doors to further your career within our progressive organisation.
Collaborative Team Environment: Join a passionate and supportive team of professionals where you will have the chance to collaborate with experts in the field, share knowledge and work together to find innovative solutions that positively impact participants' lives.
What you need to do now
If you are interested in being considered for this opportunity, please send me a copy of your most up-to-date CV via email, at Elizabeth Yeow, **************@hays.com.au.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.
