APS4 Contact Centre Officer

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage an APS4 Contact Centre Officer
Location: Canberra, ACT
Contract Length: 6 months with possible extension (to be confirmed)
Eligibility/Security Requirement:

• A National Police Certificate (obtained within the last 6 months) will be required for the successful candidate.
• Australian Citizenship is essential
• A Baseline security Clearance is Preferable for this position.

Specific duties of the role include:

• Provide quality information to external stakeholders in response to phone and email enquiries
• Refer complex enquiries to relevant regulatory areas within the Agency
• Use enquiry management technology to manage and log enquiries
• Assist in identification of hot issues
• Chair/minute team meetings
• Contribute to team process improvement projects
• Attend various meetings with team managers to gain a broader understanding of the work of the Agency
• Contribute to team goals and broader organisational objectives by undertaking other tasks as required

Key capabilities of the role include:

• Experience helping others to find solutions, often to complex issues
• An interest in solving problems and hunting out solutions
• Benefits from working collaboratively
• A keen eye for detail and getting the job done right
• Motivation to always be learning new things
• Resilience when helping people
• Good self-care practices
• Positive contributions to a team

Experience working in a call centre/customer service environment is desirable.
If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Isaac Benjamin on 02 6268 9769 or email Isaac.Benjamin@chandlermacleod.com for further discussion.
Please Note - The due date for this submission is 11/03/2024.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion