Address
Form of workOur client's Contact Centre team helps deliver our client's mission by providing first point of contact enquiry services for all stakeholders. The team manages both the general email and phone enquiry lines. They are looking for motivated, enthusiastic staff with a passion for helping others, an inquisitive mind, and a team player attitude.
Specific duties of the role include:
- Provide quality information to external stakeholders in response to phone and email enquiries.
- Refer complex enquiries to relevant regulatory areas within the department.
- Use enquiry management technology to manage and log enquiries.
- Assist in identification of hot issues.
- Chair/minute team meetings.
- Contribute to team process improvement projects.
- Attend various meetings with team managers to gain a broader understanding of the work of the department.
- Contribute to team goals and broader organisational objectives by undertaking other tasks as required.
- Experience helping others to find solutions, often to complex issues.
- An interest in solving problems and hunting out solutions.
- Benefits from working collaboratively.
- A keen eye for detail and getting the job done right.
- Motivation to always be learning new things.
- Resilience when helping people.
- Good self-care practices
- Positive contributions to a team
- Experience working in a call centre/customer service environment is desirable.
ASAP
End date
6 months from commencement
Location
ACT
Eligibility Requirements
- Australian Citizenship is essential.
- Delete if not required: A Baseline security Clearance is Preferable for this position.
If you are interested in this role, please contact Kalpana on 0403 200 *** for more information.
Alternatively, please send your resume to ***************@calleo.com.au to be considered for this role.
