APS4 Contact Centre Officer

Randstad is currently taking applications for an APS4 Contact Centre Officer. If you are seeking professional development within a great working environment, we want to hear from you.
Full Time - Labour Hire - 6 Months
Specific duties of the role include:

• Provide quality information to external stakeholders in response to phone and email enquiries.
• Refer complex enquiries to relevant regulatory areas.
• Use enquiry management technology to manage and log enquiries.
• Assist in identification of hot issues.
• Contribute to team process improvement projects.
• Attend various meetings with team managers.
• Contribute to team goals and broader organisational objectives.

Key capabilities of the role include:

• Experience helping others to find solutions, often to complex issues.
• An interest in solving problems and hunting out solutions.
• Benefits from working collaboratively.
• A keen eye for detail and getting the job done right.
• Motivation to always be learning new things.
• Resilience when helping people.

Application requirements:

• Australian Citizen.
• Baseline Clearance is Preferable for this position.
• Experience working in a call centre/customer service environment is desirable.

If you would like to be considered for this role, this is a great opportunity to tell Randstad about you. Please click "Apply Now" to submit your current resume in word doc format.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Answering Phone Calls, Stakeholder Engagement , Admin , Emails , Meetings
Education
Secondary School/High School