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Form of workOur fed gov client is seeking an APS4 Contact Centre Officer assisting with stakeholder enquiries and promoting regulatory excellence.
APS4 Contact Centre Officer- Baseline clearance or ability to obtain.
- Initial 6-month contract with a possible extension available.
- Experience working in a call centre/customer service environment is desirable
About this role:
- Provide quality information to external stakeholders in response to phone and email enquiries.
- Refer complex enquiries to relevant regulatory areas within the workplace.
- Use enquiry management technology to manage and log enquiries.
- Assist in identification of hot issues.
- Chair/minute team meetings.
- Contribute to team process improvement projects.
- Attend various meetings with team managers to gain a broader understanding of the work of the workplace.
- Contribute to team goals and broader organizational objectives by undertaking other tasks as required.
- Experience helping others to find solutions, often to complex issues
- An interest in solving problems and hunting out solutions
- Benefits from working collaboratively
- A keen eye for detail and getting the job done right
- Motivation to always be learning new things
- Resilience when helping people
- Good self-care practices
- Positive contributions to a team
- Experience working in a call centre/customer service environment is desirable
How to apply:
To apply, click the Apply Now button and send your up-to-date resume, for a confidential discussion call us now on 1300 111 365.
Applications received after submission may be considered for similar roles.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Reference: 1479156
