AddressProvide complaints and customer support across a collaborative team within Federal Government.
Your new company
This Government Department is responsible for providing disability-based services to the community and is looking for multiple Complaints Handling Officers for their CBD Office.
Your new role
The Complaints Officer will provide assistance to the public in the receipt and management of complaints and concerns. This will include assessing complaints, escalation of complex cases, contributing to complaints handling activities,
What you'll need to succeed
Proven experience working within a complaints handling role
Exceptional Customer Service skills
The ability to communicate with empathy and deescalate callers
Attention to detail
Resilience and adaptability
The ability to work with minimal supervision in a team-based role
Please note: you must be an Australian citizen and successful applications will be required to undergo a Working with Children Check.
What you'll get in return
A 12-month initial engagement within Federal Government with potential for extension, a competitive hourly rate of an APS5 equivalent, along with the ability to utilise your skills to assist vulnerable people.
Temporary and Contact workers through Hays also enjoy a wide range of benefits including:
Weekly pay cycles
Nominated choice of Superannuation fund
Online timesheet submission and approval
No hidden fess or costs for our services
Free online learning platform to enhance your skills
Regular contact with local Adelaide consultants throughout the duration of your assignment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kaitlin Clarke.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
