Complaints Officer

Classification: ASO3
Salary Range: $66,590 - $70,968
Duration: Up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Friday 26th April 2024

About the Opportunity

The primary role of the Complaints Officer is to efficiently document complaints alleging breaches of legislation administered by CBS, while also assessing the urgency and sensitivity of each matter. Furthermore, this position involves assisting in the branch's operations through administrative and support tasks to contribute to the branch's overall outcomes.

About the Business

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1500 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS’ strategic goals are to:

Deliver effective regulation – ensuring fair markets, informed consumers, safe products and harm minimisation.

Look after each other – fostering an engaged, healthy and high performing team environment.

Look after our customers and community – ensuring and informative, consistent, inclusive and responsive service.

Find better ways of working – improved services and information through embedding a continuous improvement approach.

For more information about the Attorney-General’s Department and also Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Some out of hours work may be required.

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Click Apply and follow the prompts to submit your application.