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Form of workOur Federal Government client is seeking to engage multiple APS5 Internal Review Officers for a 12-month assignment with potential extension in Parramatta Applications close by COB Thursday November 30th Mandatory: Australian Citizenship required to work within Federal Government About the Team The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints.
Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner. The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of Internal Reviews and the Agency’s reputation. The IRT assists participants who seek Internal Reviews and make decisions that are timely, consistent and clearly explained.
About the Role The APS5 Internal Review Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team. Key skill requirements:Good critical thinking skillsetResponsibilities may include but are not limited to:Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process. Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
Monitoring and managing caseloads, ensuring Internal Reviews are completed within set timeframes. Contributing to quality improvement activities to enhance service delivery practice, processes and systems. It is highly desirable that the successful applicant understand or lived experience in the field of disability.
What's on Offer?
- Position located in Parramatta
- APS5 $55.24/ph super (inclusive of casual loading)
- Temporary contract for 12 months, with possibility to extend
- Standard Full-time Hours - Monday to Friday, 8:30 am till 5:00 pm
If you are interested in the role and you have the right experience for the position, please apply now following the link below. At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
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