Authorised Officer

Authorised Officer – Southern Cross Station

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the role

The Authorised Officer works with the Customer Team to ensure the safety and efficiency of the passengers on the network. 

You’ll use your exceptional communication and conflict resolution skills to create a safe and smooth operating environment.

Key Accountabilities include:

• Be responsible for day-to-day reporting of offences under the Transport Act with a focus on anti-social behaviour.
• Respond to and assist during emergencies and public transport disruption incidents.
• Deter public order (crime and vandalism) and fare evasion offences.
• Be an integral part in providing customers a high degree of service to ensure an informative, trouble-free, and safe journey.

About you

You take pride in the impact of your work, are a resilient individual with strong abilities in emergency management and conflict resolution. You have a strong customer service background and enjoy working with the public.

You can demonstrate accurate, capable work skills in:

Our ideal candidate will possess the following:

• Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
• Exceptional customer service and rapport building skills
• Strong written and verbal communication skills in addition to problem solving abilities
• Comfortable in working rotating shifts including weekends and public holidays
• Comfortable working across the V/Line network 

In addition to free Myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.  

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 / Asset Management Enterprise Agreement 2019). 

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.