Aps5 Site Technology Officer

The opportunity
Our client is a large federal government agency. They are seeking an APS5 Site Technology Officer to join on a long term contract, and perform installation and support for onsite data networks, workstations, displays, and shared hardware including printers and videoconferencing equipment.

• 12 month contract plus 12 month extensions
• Option to be based in Richmond, Dandenong or Geelong
• Hourly rate of $60.67 plus super

The role
As a Site Technology Officer, your responsibilities will role include but are not limited to:

• Work as an onsite liaison to both senior technical staff, vendors, and end users
• Support video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users
• Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting
• Using tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
• Provide support on the M365 platform
• Assist with asset logistics requirements, including receipt and distribution
• Update and maintain appropriate registration of all ICT asset including asset moves
• Communicate effectively with key stakeholders, including senior executives
• Implementation of technical change management activities
• Investigate technical problems assigned to the team and engage others to assist in addressing such problems
• Actively manage service desk queues and assist in resolving issues over multiple communication channels
• Foster a positive culture within the team and the wider branch, aligned with Agency values

About you
The successful applicant will have:

• Significant IT support, helpdesk or service desk experience
• Significant experience with Teams Rooms video conferencing and audio-visual equipment including configuration, acoustic testing, and training to end users
• Experience covering Technology hardware, infrastructure and networks, hardware installation and removal, patching and troubleshooting
• Ability to use tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
• Experience with M365 platform including Kiosk and Microsoft Teams Rooms configurations
• ITIL or another technology certifications, and sound understanding of ITIL best practice
• Experience with logistics requirements, including asset receipt and distribution
• Demonstrated high level customer service and support skills
• Experience working in Government or large organisations is an advantage

Please note that this role is only open to Australian Citizens.

Apply:
Please submit your resume ASAP. For more information, please contact ***************@talentinternational.com