AddressTechnology Support Officer
Full time, Ongoing
$65,287 - $70,969
- Exciting Technical Environment – Work with diverse technologies across multiple locations.
- Career Development – Excellent opportunities for skill enhancement and career progression.
- Supportive Culture – Enjoy flexible working arrangements and a vibrant company culture.
About The Role
Join our dynamic IT team to provide innovative, high-quality support across multiple locations and technologies.
Working in the Information Technology Department, the Technology Support Officer provides innovative high quality support aligned with user needs and goals across multiple locations and technologies. As a first point of contact for user support the Technology Support Officer aims to resolve enquiries on first contact as well as triaging and escalating more complex enquiries.
This position works in the Information Technology Department under the general direction of the Technology Support Supervisor. The IT Department is a diverse group providing strategic IT, records management, project management, business analysis, Technology Support, application development, mobility, audio visual, telecommunications and network and server infrastructure services.
Selected Duties:
- Provide consistent and reliable first level support for the IT Department.
- Deliver high Level customer service and specialist IT troubleshooting.
- Maintain hardware and software operating environments to ensure stable and consistent access for all users.
- Create and maintain support documentation and technical information to promote self-service opportunities.
About You
Skills & Experience
- Tertiary qualification in IT or related discipline and relevant experience, or lesser qualifications with substantial experience and broad knowledge in an IT discipline.
- Experience providing service desk operations in a Windows based environment
- Desirable Knowledge or qualification in IT service management practices (e.g. Information Technology Infrastructure Library – ITIL).
- Desirable Experience with Microsoft Intune.
- Your values align to ours - Community + Collaboration, Creativity + Innovation and Integrity + Respect.
About Us
Wodonga TAFE is dedicated to providing quality education and training programs to individuals and industry across our campuses in Northeast Victoria and around Australia. With over 700 employees, Wodonga TAFE continues to grow as one of Australia’s most respected registered training organisations.
Why join us?
- Excellent career progression
- Learning development opportunities
- Awesome company culture
- Flexible working arrangements
- An abundance of benefits
Visit our website for more information about employee benefits and services.
Apply Now
If you are as excited by this excellent opportunity to take your career to the next level get in contact with us now, call Gary Borrelli Technology Support Supervisor for a confidential conversation on 042 989 3***, *********@wodongatafe.edu.au.
To find out more about the position, see other job opportunities, and apply for this role, please visit the Careers page on the Wodonga TAFE website.
Applications close: 11:59 pm Sunday 7 July
At Wodonga TAFE we are genuine about increasing the diversity of our workforce to better meet the differing needs of our staff, students, and the broader Wodonga TAFE community. We welcome applications from all backgrounds.
