APS6 Claims Manager

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage an APS6 Claims Manager on a non-ongoing contract for 12 months.
Position Overview
The Senior Claims Manager works as part of a Claims team responsible for the management of workers' compensation claims. Senior Claims Managers manage higher risk, complex claims including engagement with claimants, employers and medical providers to achieve return to health and work outcomes. The Senior Claims Manager reports to the Assistant Director, Claims and will assist with supervision of other team members.
Primary Responsibilities:

• Contribute to Agency's purpose, Corporate Plan and claims management strategy and operating model.
• Deliver claims management services in line with the claims management strategy including the achievement of claims management targets and contributing to successful completion of improvement projects. This includes monitoring claims management activities and compliance with Agency's rules and objectives.
• Manage medium to higher risk claims in accordance with approved claim plans including making decisions in line with a plan. Escalate issues where required and drive claims to achieve desired outcomes.
• Work across Agency and our client agencies, to focus on consistent claims management, positive claim outcomes, sharing information and better practice, and resolving conflicts.
• Act in accordance with APS and Agency requirements including human resource, financial management and procurement requirements. Coach and mentor team members.
• Assist in supervising, coaching and developing employees, as required.
• Connect and integrate claims management with other functions of Agency and across the APS.

Job Specific Capabilities:

• Demonstrated experience in analysing information (particularly data), risk management and using judgement to inform decisions.
• Demonstrated ability to provide leadership to a team through motivating, mentoring and developing employees.
• Resilient, responsive and collaborative with a commitment to individual and team outcomes
• Works under limited direction and is guided by policies, accepted standards and precedents
• Strong stakeholder engagement and relationship building skills.
• Strong communication skills with experience in motivational interviewing, supportive communications and negotiating with influence.
• Experience working in service delivery operations including in-depth knowledge of relevant statutory, regulatory and policy frameworks in order to provide objective advice and resolve problems of a specialised or complex nature

Security Requirements:

• Granted, or ability to be granted a security clearance at Baseline level.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Leanne Porter on 02 6268 9926, Isaac Benjamin on 02 6268 9769, or Sharrane Martin on 02 6268 9726 for further discussion.
Please Note - The due date for this submission is 08/12/2023 (COB).
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion