AddressCurrently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
*Please note - Affirmative Measures provisions are also open for these positions. The affirmative measure positions are to improve employment opportunities for people with a disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service. They are open only to people with a disability or Aboriginal and/or Torres Strait Islander people.
A new role awaitsWe have an incredible opportunity for a Health Liaison Officer to join our Aged Care and Hospital Interface Branch. The Health Liaison team provide an important link between state and territory hospital staff and the Agency. The team works with hospital staff to ensure participants who are medically ready for discharge have the right supports in place when returning back to the community.
Where you can add valueHealth Liaison Officers (HLO) work with a high degree of autonomy and professionalism, in public facing positions, which may require the HLO to work from hospitals.
Not every day will be the same and being adaptable is the key to success. Main elements of this role include:
- Identify and help overcome barriers to discharge,
- Direct linkage between the NDIA, the participant and the hospital to prepare for discharge,
- Your strong stakeholder engagement skills will enable effective liaison between key stakeholders.
Enough about us, let’s talk about you
You will be required to utilise your excellent written and expressive communication skills, to build strong working rapport with mainstream government stakeholders and our wider, internal and external network.
What we are looking for in our candidates:
- Must have experience with NDIS or discharge planning, allied health or disability support,
- Experience in working with multiple stakeholders, reading, and assessing complex assessments/reports,
- Excellent problem solving and critical thinking skills,
- Be proactive and resourceful,
- Preference is for the candidate to be engaging and confident during meetings and know how to build rapport with services and people quickly,
- Liaison Officer role includes working through systemic issues and developing processes, it is very important they can work with the team and our stakeholders to resolve issues,
- You will be proactive and collaborative with discharge planning,
- Candidates should also value good record keeping and be able to handle difficult conversations and most importantly want to work with people involved in the health system,
- Enjoy a fast paced and dynamic environment and be adaptable.
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
- You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
- Access to ongoing professional development and learning
While this role is ideally performed from Geelong, Richmond, Surry Hills, Newcastle, Adelaide, Hobart, Darwin, Deakin, Midland, or Chermside, other remote working arrangements may be considered.
We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close: 30 May 2024 at 11.30pm (AEST)
If you have any questions, please contact Abs Singh on 0499 858 *** or email *********@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
