Address Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
The National Contact Centre (NCC) Branch is seeking a highly motivated and experienced APS6 NCC Performance Reporting Analyst to join their team.The NCC is the main communication channel for people to contact the NDIA. The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.
Where you can add value
As an APS6 Performance Reporting Analyst, you will be responsible for developing and delivering reports about the performance of the NCC. The role is also responsible for general analytical work and responding to requests for data from internal business areas of the National Disability Insurance Agency (NDIA).Additional duties include but are not limited to:
Summarising and presenting complex data outputs using data story-telling techniques and incorporating meaningful data visualisations and actionable insights
Assessing impact of demand on the Agency environment to inform NCC forecasting and improve call centre performance
Manipulating, presenting and analysing data to report on key enquiry type drivers across multiple NCC channels
Coordinating and drafting high level correspondence and reports and applying knowledge and experience in Contact Centre operations
Working with other teams, planning, managing and optimising operational performance
Enough about us, let’s talk about you
Our ideal candidate will help to deliver targeted, clear and impactful data visualisations, insights and reports to facilitate data-enabled decision making, including the design and build of reports and visualisations using software such as Microsoft Power BI, SAS, SQL, AWS and Microsoft Excel. You will be organised, proactive and able to exceed in a fast-paced work environment and display a high attention to detail and possess the ability to make decisions whilst working independently and proactively. We are on the search for people who can live our values and demonstrate a positive contemporary attitude to people with a disability and value social inclusion and diversity.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.
You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
Access to higher superannuation and above market leave entitlements
Competitive remuneration and working conditions that support a positive work life balance
Access to ongoing professional development and learning
While this role is ideally performed from Deakin – ACT, Robina – QLD, Richmond – VIC, Geelong – VIC and Dandenong – VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close @ 11:30PM AET, 11 April 2024.
If you have any questions, please contact Alex Wiley on 03 5223 0731 or email alexis.wiley@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
