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SalaryAs one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our client is seeking to engage an APS6 Service Management Officer.Location: Canberra, ACTContract Length: 12 monthsPay rate:$72.00 – 80.00 /Hourly (excluding super)Eligibility/Security Requirement: Applicants must be Australian CitizensPosition Purpose:The Agency is seeking a skilled and experienced IT Service Management professional to join its Service Management Office. The Service Management Office is responsible for delivering IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch.The APS6 IT Service Management Officer is responsible for operational management of one of the integrated practices operated by the Service Management Office, for example: Release Management, Change Enablement, Problem Management etc. It has specialization in one practice and supports other practices within the Service Management Office.The position has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.
The APS6 IT Service Management Officer will provide detailed technical, professional, policy, operational support and advice in relation to complex issues relating to their relevant practice.DutiesResponsibilities may include but are not limited to:
- Identifying, documenting and categorizing practice work items (e.g., releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
- Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practice work items to effective business outcomes.
- Reporting on practice operations and performance.
- Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
- Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.
- Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
- Demonstrated experience working in high performing, collaborative team environment both in person and virtually.
- Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
- Demonstrated high standard of written and verbal communication skills.
- Demonstrated high level conceptual, analytical, and problem-solving skills.
- Demonstrated strong commitment to meeting agreed work targets and standards.
- Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management etc.
- Experience in technical documentation e.g., process or policy design.
- Experience with Atlassian JIRA Service Desk and/or Confluence.
- Experience working in Government or providing services to Government agency
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.
