Address
Form of workNUsport | https://www.theforum.org.au/
At Newcastle University Sport (NUsport) our vision is to inspire healthier communities as the provider of premier sport, health and fitness services. Our mission is to enable the University of Newcastle and the wider community to actively participate and realise the benefits of sport, health and wellbeing, powered by excellence, knowledge and research.
NUsport encompasses a broad range of services including The Forum facilities Callaghan, Harbourside and Ourimbah, as well as all Newcastle University Sporting and Elite Athlete Programs, the NUsport Performance Centre (Elite Swimming) and Social Sports Competitions. We show our passion through our values of Integrity, Community Engagement, Excellence, Equity, and Team.
The Role
With a focus on excellence and customer satisfaction, the Aquatic Programs Manager plays an integral role in fostering a positive and enriching experience for all aquatic program participants. This is achieved through the design, implementation and successful delivery of exceptional programs within NUsport’s Aquatic Centre and leading a team of high performing Swim Instructors. This is a hands on role requiring the delivery of programs and services when required.
The Aquatic Programs Manager will develop and implement strategies to grow and strengthen NUsport Aquatic Programs to ensure participation and member engagement and retention targets are achieved.
The incumbent acts as a mentor to staff, offering guidance, training and development to ensure they possess the necessary skills and knowledge to meet the service standards and expectations. Rosters and staffing levels are managed efficiently and in line with budgetary targets.
Find out more about our state of the art Aquatic facilities here https://www.theforum.org.au/swim-and-aquatics/
About You
As a key member of NUsport’s leadership team, you bring passion, energy and a commitment to delivering an exceptional experience. Essential requirements include:
- Significant industry knowledge, respected within the swimming community, with experience in a similar role, developing and managing Aquatic Programs.
- Experience in a leadership role, engaging and managing a large team.
- Relevant qualifications including Teacher of Swimming and advanced/specialized swimming certificates.
- First Aid, CPR and Working with Children Check. Lifeguard certification would be desirable.
- Experience coordinating rosters and an understanding of Award rules.
- A proactive approach to Workplace Health and Safety and managing the wellbeing of staff and participants.
Some other skills that will ensure your success in this role:
- Outstanding communication skills across all mediums, with the ability to easily build rapport.
- Excellent time management skills, with the ability to plan and organise whilst adapting to change.
- Sound decision making ability, taking responsibility and action to fulfil customer needs and operational deliverables.
- Computer literacy and the ability to learn systems and procedures quickly.
- Adherence to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture.
Based at NUsport’s Forum Sports & Aquatic Center at the University of Newcastle, Callaghan Campus, NUsport offers a vibrant work environment with a strong and supportive team. With over 25 years in operation, we are proud to be constantly evolving and looking for a passionate and energetic person to join us on that journey! As NUsport operates 7 days a week, this position will suit someone who doesn’t mind being flexible and is adaptable to suit the demands of the business, program schedules and customer needs.
