Area Customer Service Manager

Orange, NSW, AU, 2800

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Work within our South & West Region / West Area team within the orange cluster of NSW Trains covering all stations west of Lithgow and out to Bathurst including Parkes and Stuart Town on the Dubbo line.

This role will see you provide a frontline leadership role, leading a small to medium sized team of station staff at various locations and ensuring there training needs and community customer knowledge is at a high level.

You will make sure stock including uniforms are up to date and at the required level and that station presentation - including unattended locations - are at a high standard for stations that represent our business. This will see you allocate staff to clean locations when required as well as talking with customers and community groups and understanding the timetables for trains and coaches in these areas. In addition to this, you will also organise and manage multi-faceted events.

For more information on this position and business unit, view the role description.

About you

Your leadership and management experience across diverse team environments will have seen you operate within a complex Customer Service environment.

Your recognised as having a high level of community interest and awareness and the experience in leading a team over a large geographical area that will require the ability provide remote leadership as well for various members of the team.

This will see you working at several different community locations with different requirements and staffing levels where your focus is to meet the needs of our regional customers.

This is a Front-line Award RC4 Permanent full-time role, Monday to Friday with flexibility to be available for overtime weekend work covering special events and willingness to travel to other station locations that cover the Orange Cluster.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Tuesday 7th May 2024.

For more information about this role, please contact ***************@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

#LI-Onsite

#reghyb