Address- Develop, manage and deliver the Assessing & Repair strategy
- Improve capability of Assessing & Repair team
- Brisbane or Sydney location
The Assessing & Repair Operations Manager will develop and manage a high performing specialist operations team to ensure delivery of the Assessing & Repair Strategy for the Home Claims business.
What you'll do
- Alignment to strategies developed with the Assess and Repair, Procurement and Supplier and Partner Performance teams
- Oversight on all assess and repair approaches across all regions
- Maintain our document libraries, procedures and process manuals
- Audit and benchmarking of the effectiveness of both national and regional Assess and Repair operational models
- Promotion of the use of panel suppliers through scheduled workshops and training sessions
- The provision of technical expertise to resolve problems and advise alternative solutions
- Management of individual and team workloads and management of resources to respond to competing interests of 'BAU' and 'Events.'
- Provide SME advice and support to Home claim initiatives
- Contribute to setting performance objectives for the team
- Increase the technical ability of team members through training and coaching
What you'll bring
- Demonstrated leadership experience
- Relevant trade, business and/or industry qualification
- Can demonstrate a sound understanding of both the consumer and business claims strategy
- Internal and external claims management insights
- Strong knowledge of key business drivers that enable accurate budgeting, forecasting and business planning
If this sounds like you, apply online today. For further information, please contact Liam Saif on (07) 3734 5775
