AddressCompany description:
The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit http://www.dec.nsw.gov.au/
Job description:
At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.
- Five temporary Full-Time roles from 1 July 2024 to 30 June 2025
- Location: Parramatta (flexible working arrangements available)
- $93,925 to $102,941 plus super and annual leave loading
About the role
- Want to make an impact in the NSW community?
- Attractive government benefits including flex time and a Fitness passport
- Map your own career path
The Assistant Assessment Officer roles enables timely assessments, advice and referrals concerning contacts made to the Child Wellbeing Unit by NSW Department of Education (DOE). The role acts as an information point for mandatory reports regarding child protection concerns for students.
Shift start times are flexible between the working hours of 7:30 am to 6pm. Rostered hours are set per school term.
The day-to-day activities includes however not limited to:
- Provide accurate and efficient advice
- Respond to client queries via the call queue
- Send referrals, templates and other information to clients
- Data entry and summarise notes in Childstory and other internal systems such as MS Office
- Other customer service and administrative tasks
- Escalate high risk cases to the Assessment Officer and / or Lead
For further information please click here to view the role description.
About you
- Be a self-starter and maintain confidentiality
- Strong verbal and written communication skills
- Be organised and have good attention to detail that includes consistent record keeping
- Knowledge of New South Wales child protection legislation desirable however not essential
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Hold a valid clearance to work with children (Working with Children's check).
- Ability to touch type and record information accurately in a timely manner.
- Willingness to engage in learning and professional development opportunities.
- Demonstrated understanding of and commitment to the values of public education.
Benefits
- Flexible working arrangements, including - hybrid/work from home arrangements.
- 35 hour working week
- Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as the two targeted questions below:
- Describe a time when you managed multiple work tasks and were able to meet deadlines (300-400 words max)?
- Provide an example of when you needed additional resources and/or advice to complete a task. Outline what you did and the results (300 - 400 words max)?
Please refer to the Applicant's Guide to Applying to assist you with your application.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Closing date 2 June 2024 at 11:59 pm
For role enquiries, please contact Rachel King (Manager Child Wellbeing Unit) via email *************@det.nsw.edu.au and for recruitment process enquiries please contact Sonia Buidan (Recruitment Specialist) on 0428 757 ***
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (*****@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
