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Form of workPOSITION SUMMARY
JOB SUMMARY
Established over 160 years ago, Customs House Bar is a modern gastro-pub with a sun-drenched parkside beer garden and intimate indoor dining area.
JOB SUMMARY
Position responsible for food and beverage/culinary operations in Customs House Bar. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
• 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
• Complies with all corporate accounting procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
