AddressThe Company
MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.
We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.
The Role
The role of the Assistant Case Manager is to support the Claims & Advisory Services team in the following:
- Investigating and conducting allocated matters in a timely and efficient manner.
- Ensuring efficient progress and update of matters in accordance with documented protocols.
- Dealing with enquiries from members, in-house legal staff, external lawyers, in-house medical experts and independent experts.
- Undertaking file reviews and recommending follow-up actions.
- Liaising with the Underwriting department to ensure underwriting protocols are adhered to in decision making.
- Reviewing processes and file lifecycles in relation to matters, where relevant, with a view to making recommendations for process improvement.
- Identifying opportunities to enhance proactive file management where appropriate.
- Maintaining AHPRA compliance always.
The Claims & Advisory Services team is supported by a case management system (CMS), which provides the recording, monitoring and reporting of cases, allowing the team to exercise their expertise. The Assistant Case Manager will play a role in ensuring accurate, full and proper use of the CMS by the entire team.
Skills & Experience
The ideal candidate will have the following:
- At least 3 years experience in case assistance in the insurance sector/legal sector (preferably dealing with personal injury or healthcare or similar experience in personal injury).
- A formal insurance and/or legal qualification would be beneficial, but not essential.
- A sound level of computer literacy.
- Eye for detail.
- Good understanding of operational systems and processes.
- Demonstrated aptitude for learning new systems
What's on offer?
- Attractive remuneration.
- Fantastic opportunity to join a well-established organisation with an outstanding team culture.
- Contemporary approach to staff development.
- Commitment to flexible working including a hybrid working environment.
- St Leonards Office Location close to public transport links and public parking options.
- 24/7 access to Employee Assistance Program.
- HBF health insurance discount option.
- Generous health & wellbeing allowance in addition to salary package.
- Income protection insurance.
- 5 MDAN Additional Leave days per annum.
- Up to 10 weeks Paid Parental Leave.
- Opportunity to purchase 2 weeks additional leave per year.
How to Apply
Please click the ‘Apply’ button and upload a copy of your CV.
Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application!
For further information on MDA National’s work, culture and values, please visit:
Our website: https://www.mdanational.com.au/
Our social media: https://www.linkedin.com/company/118617/
To obtain a copy of the position description or to speak about this role in greater detail, please contact Mona Mitra or Nick Prest via email at **************@mdanational.com.au.
