Assistant Case Manager

Assistant Case Manager Location: Parramatta or NewcastleType: Permanent, full time The opportunityThis is an exciting opportunity to join us at QBE during a growth phase in our NSW workers compensation division. As we grow, so do our teams. We have an entry level opportunity to join one of our teams in Self-Insurance for an Assistant Case Manager. As the “engine room” of the team, you will play a crucial role in supporting our Case Managers to be able to provide the best experience for our clients.We’ll support you to build expertise and grow your careerWhether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.We’re all about flexibilityFrom where you work to what you wear, we trust you to focus on delivering results. QBE’s hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you may need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.Your new roleAs an Assistant Case Manager you will:Support the team by managing day to day admin tasks including paying invoices, reimbursements, uploading reports, admin tasks and data entryCollaboratively work with your team to follow up and engage with key stakeholdersManaging lodgments and reporting in internal systemsAssist the team and management where required to ensure that all tasks are completed in a timely mannerAbout youYou are driven by supporting others and your own self developmentYou work experience is from a high volume environmentYou value collaboration and team workSound knowledge of computer systems.High commercial acumen both in written and verbal communicationAbout QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too?BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice12 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsGold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com