Assistant Complaints Officer

Please be advised that scheduled maintenance is to be undertaken on Saturday 22nd June 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.Convenience Buttons:Level 3 $79,156 - $84,977 pa (PSCSAA 2022)Permanent - Full TimeCannington2024-07-01 4:00 PMAssistant Complaints Officer(00000164)Permanent AppointmentAre you looking for a place to fit? This team has healthy bonds, they work together to solve issues for customers and share a common goal to give great service.Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!Here at DEMIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers’ health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you.The roleDo you communicate effectively with multiple stakeholders? Can you facilitate a fair and equitable resolution to a dispute? Have you got a strong commitment to providing excellent customer service?As an Assistant Complaint Officer, you will have excellent verbal and written communication skills to liaise effectively with stakeholders. You will be a key part of a dynamic triage team dedicated to managing routine disputes and ensuring their timely resolution. You will ensure the accuracy and maintenance of our dispute resolution database.Additionally, your investigative skills will be key in supporting the resolution process, making recommendations, and drafting necessary orders.Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.This position is based at Cannington – Perth.Further informationPlease contact Samantha Baker , Complaints Coordinator on (08) 6552 9476 or via or visit . You can also keep up to date on DEMIRS achievements and activities by following us on .How to applyWe ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:

• Ability to interpret and apply legislation.
• Ability to identify solutions to routine administrative problems.
• Proficient computer skills including a working knowledge of databases, spreadsheets and word processing.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Mala Naidoo, Human Resource Officer on (08) 9222 3131 or email .To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.Supporting diversity and inclusionDEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusionReasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.CLOSING DATE: 4.00 pm on Monday, 1 July 2024 (WST)Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.We look forward to receiving your application and considering you for this exciting opportunity to join our team.