Assistant Director, Quality Assessment And Monitoring

Our role

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to:

• build confidence and trust in aged care
• empower consumers
• support providers to comply with quality standards
• promote best practice service provision.

Our responsibilities

We are also responsible for:

• granting approval for providers to deliver aged care services
• administering the Serious Incidents Response Scheme
• reducing the use of restrictive practices.

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

The opportunity

The Quality Assessment and Monitoring Group is responsible for the effective delivery of Quality Assessment and Monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations.

In addition, we conduct investigations into approved provider compliance and code of conduct responsibilities, and individual compliance with the code of conduct.

As an Assistant Director in the Quality Assessment and Monitoring Group, you will:

• Provide strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.
• Make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation.
• Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.
• Utilise the Commission’s risk management framework to identify, assess and respond to risk.
• Manage high volumes of work to achieve business priorities and key performance indicators.
• Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments.
• Foster and support staff to motivate team members, build cooperation and optimise team performance.
• Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.
• Foster and support staff wellbeing and contribute towards maintaining a positive culture.

Our ideal Assistant Director, Quality Assurance and Monitoring candidate

Our ideal candidates will have demonstrated experience in:

• Provide strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions.
• Deliver sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions.
• Build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes.
• Respond positively to change and takes responsibility for managing work projects to achieve results.
• Provide high-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.
• Provide excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders.
• Work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission.
• Identify and respond appropriately to risk within a regulatory risk framework.
• Deliver excellent attention to detail, strong written communication skills, and adept time management skills.
• Deliver in depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge.
• Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
• Understand and comply with legislative, policy and regulatory frameworks, such as the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards.
• Publicly represent the Aged Care Quality and Safety Commission, acting professionally (including adhering to APS Values & Code of Conduct and operating within the boundaries of organisational processes and legal and public policy directions.

Eligibility

• To be eligible for these positions you must be an Australian citizen
• Successful candidates will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at ***************@agedcarequality.gov.au.

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Apply

Applications close at 11:59pm AEDT on Sunday, 3 March 2024.

Applications can be submitted here.