Assistant Manager - Front Office

The Plaza Hotel Kalgoorlie is a premium Hotel with a boutique approach, embracing classic hotel values of rest, comfort and enjoyment. 

We have exciting opportunity for an Assistant Manager - Front Office.
 
Benefits: 

• Inclusive team environment 
• Duty meals 
• Master Key Program – group wide discounts across all properties 
• Career progression across the entire Prendiville Group

 
Responsibilities:

• Reception - guest check in/out and other guest services
• Processing reservations, phone & email inquiries
• Managing occupancy and room allocations
• Identifying up selling and upgrade opportunities
• Working with housekeeping to ensure timely turnover of rooms & provision of in-house services
• Handling and resolving guest complaints
• Managing a small team of receptionists on shift

 
Skills and experience:

• Hotel accommodation experience (preferred)
• Proficient skills in general office software such as Word, Excel & Outlook
• Customer-focused
• Excellent organizational skills
• Strong communication & interpersonal skills
• Professional personal presentation
• Approved Manager License (preferred)

 
The position presents a great opportunity to develop your hospitality career.