Assistant Night Manager

About Stamford Hotels and ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

The Assistant Night Manager will assist in overseeing and managing the hotel operations with particular focus on managing the Front Office Department. Ideally we are looking for a candidate who enjoys problem-solving, has a passion for delivering five star service and is enthusiastic about working nights.

The successful applicant will be responsible for:

• Overseeing the smooth operation of the hotel during the night shift and ensuring efficiency & compliance with company policies and procedures
• Representing the hotel brand with every guest interaction and exceeding their expectations
• The end of day financial accounting, reconciliation, data entry & reporting
• Compiling daily reports and statistics for head office and hotel executive management
• Resolving any guest complaints and operational issues that may arise
• Ensuring the safety and security of guests, staff and hotel property at all times
• Preparing and delivering room service orders in the absence of room service staff
• Coaching, leading and mentoring staff to deliver exceptional service

About you

The ideal candidate will possess the following:

• Experience in Opera cloud
• High level of excel skills
• Previous experience in similar capacity 
• Excellent customer service, communication and time management skills
• Available to work shifts 11pm – 7am. Be flexible to work day shifts if required
• High level of personal presentation
• Ability to work autonomously
• Current RSA, First Aid Certificate would be advantageous

Culture and Benefits

As a team member with us you can expect to receive:

• Discounted meals and non-alcoholic beverages
• Supplied meals during allocated rostered shifts
• Employee Assistance Program
• Career growth opportunities
• Discounted onsite car parking

How to Apply

If you believe you have the drive and skills to succeed in this role please click the 'Apply Now' button.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. No recruitment agencies please. 

The successful applicant must hold or be willing to obtain a National Police Clearance.

Stamford Hotels & Resorts is an Equal Opportunity Employer.