AddressTogether, we can do great things
We shape leading experiences across office, retail and logistics.
We're one of Australia's largest property groups, managing $32 billion worth of assets across the country.
Our sustainable returns from investments come from focusing on what matters most to customers - a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.
This passion and expertise create an employee experience that puts wellbeing, flexibility and opportunity first.
Come join us.
The Role
Due to a promotion within the team, we are currently looking for an Assistant Operations Manager (AOM) to uphold operational safety, hard service performance, compliance and repairs and maintenance of the celebrated Pacific Fair Shopping Centre.
Together with the Senior Operations Manager & Operations Manager (OM), the Assistant Operations Manager (AOM) is responsible for ensuring the Centre is safe, secure and meets the presentation standards required to achieve desired customer and tenant satisfaction levels. The role also assists the SOM & OM in maximising operational efficiency and increasing the return on investment whilst prudently managing risk.
What you will be doing
- Taking ownership in delivering solution based results and resolve tenant issues relating to the centre operations in the area of Hard Services ensuring activities are prioritised and efficiently completed, with a strong focus on customer service.
- Taking accountability for assigned capex projects on site and ensuring they are integrated and completed with minimum interruption to the centre's users as well as helping with the capital expenditure forecast in accordance with the Groups policy on capital management.
- Managing and liaising with Hard Services specialist vendors to ensure compliance with contract terms and conditions along with nominated scope of works.
- Helping to drive safety culture across the Centre by example, ensuring compliance with health and safety procedures and that safety incident reporting is completed, actioned and closed out
- Driving the overall property presentation standards including cleaning, security, customer service and maintenance and undertake regular inspections of the building and plant and determine the extent and priority of any repair works or other attention required.
- In conjunction with the Tenancy Delivery Manager, manage the tenancy delivery process with smooth transition of new retailers into the Shopping Centre.
- Participate in the Duty Manager shift roster during peak periods, events or when required.
What makes you stand out
You would ideally be trades qualified, with relevant prior experience in a facilities role within a shopping centre environment and have sound problem solving and negotiation skills. You will have a foundational understanding of Building Codes, Australian Standards, OHS/WHS and Legislation, Essential Services of Authority and Statutory Requirements, and the ability to manage and prioritise multiple tasks.
You will also bring exceptional communication skills, a customer first approach and a level of commercial and financial management.
This role would suit a facilities professional looking to take the next step in their career within a leading property company.
What makes us stand out
We value our people
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer or childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
We know the power of a great experience
- Ranked within top 10 organisations globally by Equileap in its global report on gender equality.
- Achieved number 1 real estate company in S&P Global Sustainability Assessment.
- Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2021-2023.
- Accredited Family Inclusive Workplace.
- Committed to our second Stretch Reconciliation Action Plan (RAP).
Everyone counts
As an equal employer, we encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations and gender identities. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disabilities.
Let's get started
If this sounds like you then we want to hear from you! Click on "Apply" to submit your formal application and Mandy from the Talent Acquisition Team will be in touch.
