AddressAssistant Product Innovation Officer, Ongoing role, Parramatta location with hybrid working
An exciting opportunity has arisen for an Assistant Product Innovation Officer to join our Business taxes Team within Revenue NSW.
This role forms part of the Business Taxes branch of Revenue NSW and undertakes the administration of a number of state taxes, unclaimed money, and grants. Business Taxes supports our customers to comply and undertakes compliance audits and investigations.
The Business Taxes Product, Quality and Innovation team is a new unit which supports Business Taxes through staff development, customer education, process and systems improvement and customer data analysis. The team’s goal is to provide innovative solutions to support quality and efficiency in the wider branch.
Some of the key responsibilities include:
- Support continuous improvement projects that deliver innovative and/or automation solutions to business needs.
- Support in the development of process maps, work instructions, test plans and UAT
- Support the Business Excellence team in defining requirements, testing, providing SME knowledge and change management.
- Liaise and respond to internal stakeholders’ requests where system problems are identified to ensure continuous improvement of the business and timely resolution of issues
To be successful in this role, you will demonstrate:
- Previous experience working on small IT projects
- An ability to collaborate with a range of stakeholders, developing and fostering strong relationships
- Initiative and be a self-starter that takes accountability for their work and is comfortable making decisions within their own discretion.
- Ability to collate and translate ideas into actionable solutions that support project outcomes
What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Tazneen Miskin via **************@revenue.nsw.gov.au.
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
Further Information
Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation
Click Here to access the Role Description
. For enquiries relating to recruitment please contact Bec Conquest via ************@customerservice.nsw.gov.au.Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 17th May 2024 @ 10am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
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We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ************@customerservice.nsw.gov.au or 02 9494 8***.
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