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SalaryPay Rate: $56.07 P/H + Super
Location: 4PSQ + WFH
Key accountabilities
- Review, investigate and issue resolution of complaint and feedback matters relating to maintenance provision and service delivery in a high volume and complex operating environment.
- Provide executive and secretarial support, including coordinating appointments, meetings, initiative and confidentiality to support the achievement of Business Unit objectives.
- Have exceptional written and verbal communications skills and be able to engage with tenants with complex needs.
- Review and track incoming correspondence such as Briefing Notes and Ombudsman Enquiries to determine appropriate actions and escalate when necessary.
- Work across business streams to facilitate client outcomes including engagement with multiple stakeholders both internally and externally such as the Department of Communities and Justice (tenancy managers) and contractors.
- Provide support in respect to financial administration, compiling reports and preparation of documentation.
- Identify risks (operational, reputational and financial) is imperative and to utilise existing escalation pathways for resolution.
- Provide general administrative support in preparing a range of correspondence including letters, registers, reports and spreadsheets to support the Business Unit needs.
- Good organisational skills, the capacity to undertake and complete several tasks concurrently, maintain attention to detail and meet deadlines.
- Intermediate MS Word, Excel and PowerPoint skills.
