AddressA fantastic opportunity has arisen for an experienced Service Department Operator to join one of our largest Service Departments as an Assistant Service Manager.
We are seeking a high-achieving and motivated professional to join our work family. Develop your skills and benefit from our highly experienced fixed operations team on a pathway to Service Manager with our "promotion from within" preference in the Norris Motor Group. This is a permanent full-time position ensuring a work life balance only working Monday to Friday in our Windsor Service Department.
You will be responsible for ensuring great relationships with our Manufacturers, staff and customers as well championing a high CSI position. In-house and Manufacturer training will be fully provided to assist you in achieving these goals. Your main role focus will be Managing, training, supporting and providing leadership to the front counter staff on a daily basis. Also dealing with booking mix, work flow, communication, follow up, staff and customer issues while implementing industry best practice.
We expect continual growth so the ability to handle a very fast paced environment and adapt to change while bringing your team along on the growth journey.
You’re Attributes:
- Have a friendly and outgoing attitude to create a great atmosphere and culture for staff and customers alike.
- Be a good communicator to all internal and external stakeholders.
- Be confident in your abilities and be able to manage staff & customer issues.
- The ability to work in a team environment
- Be able to think on your feet to solve problems and find solutions.
- Follow Manufacturer guidelines, company policies and Warranty processes.
- Offer a high level of customer service to ensure CSI and other KPI’s are achieved.
- Previous experience with KIA, Hyundai, Renault & MG products will be highly regarded but not essential
- Significant experience in a franchise dealership service department is essential to be successful in this role.
- Full rights to work in Australia (Citizenship or Permanent Residency)
When you join Norris Motor Group Brendale you will:
- Receive an excellent remuneration package, including performance bonus's
- Enjoy working in a supportive and friendly workplace with a positive culture
- Greater career prospects with our "promotion from within" policy in the group
- Experience great job security
Take your career further this year and if you think you have the right experience and attitude to join our work family, please confidentially APPLY NOW through our online application form or to the email address below with a current resume and cover letter outlining your relevant skills and experience. You must have the right to work in Australia to be considered for this role.
Kym Foura
E – ******@nmg.com.au
