AddressAssistant Store Manager | Swatch Chermside
About Swatch
Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist.
"The OMEGA x Swatch Moonswatch collaboration was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting role in a fast-paced environment with a brand that is white hot and burning with momentum - so if you love a challenge and want to take your career to the next level, this may be the role for you!
The Role
This role will be responsible for
- Lead, motivate, and inspire employees to achieve individual and team sales targets
- Coach employees on KPI's on a weekly basis
- Assist the Store Manager as required with generating and submitting reports
- Assist Store Manager with training and on-boarding of new employees
- Assist Store Manager with providing input during interviews for potential employees
- Monitor employee selling skills and identify any opportunities for improvement
- Uphold all Company & Brand policies and procedures
- Assist Store Manager with day-to-day operations and ensuring the store is operating smoothly at all times
- Assist Store Manager with Banking and Financials when required
- Ensure the Visual Merchandising Guidelines are adhered to
- Assist Store Manager to implement systems to minimize loss through theft, fraud, and paperwork errors
- Liaise with Logistics on stock discrepancies
- Retain customer loyalty and satisfaction
- Handle escalated customer complaints
- Mail out spare parts
- Uphold the highest level of professional customer service
The person in this role would need to have the following skills and experience
- 2+ years experience in an Assistant Store Manager or Supervisory role
- Established selling skills and understanding of KPI's
- Previous staff management experience
- Developed customer service skills
- Organised and efficient time management skills
- Excellent oral and written communication skills
- Computer literacy skills (Word, Excel, PowerPoint)
How to Apply
Click APPLY to submit your application.
