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Form of workJob Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.
We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!
Job Description:
At Plezzel we help businesses thrive. Our technology solutions give agents, property managers, administrators, and directors the tools they need to be more successful. Every day thousands of agents trust us to help them simplify lead management, deliver better customer experiences, offer better data insights, and reduce their cost per lead with omni-channel ad campaigns. Our digital solutions close the marketing loop, putting our customers in control supported by our passionate team based in Geelong. We pride ourselves on being innovative, collaborative and efficient and incredibly customer-focused. We are driven by excellence and quality, with a strong focus on integrity.
The Role
You will live and breathe customer service and onboarding new clients with the business. You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities – if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.
Support Help Desk
Capture customer requests, issues and complaints provided through various channels and populate the request in the appropriate tracking tool.
Removing roadblocks for our customers and suppliers, making it really easy to do business with us
Resolution implementation for level 1 and 2 technical, digital marketing and business requests.
Executing regular maintenance tasks, workflow and administrative as required.
Contribute to improving customer support by actively responding to queries and handling complaints
Customer Activations
Drive the deployment of new clients onto the Plezzel platform as per the deployment process
Collaborate in a professional manner with 3rd parties to assist in client launch (ie CRMs, Email/IT administrators, Website developers, etc)
Identify and escalate deployment issues to Sales Representative for resolution
Develop and maintain training content
Conduct training for client staff to utilise the Plezzel digital Platform (including digital marketing).
System, User Acceptance and Production Verification Testing
Document and Develop test plans in accordance with client and project business requirements
Perform System, User Acceptance and Production Verification testing ensuring all test cases completed and any defects (if applicable) documented and raised with the project team
Job Qualifications:
Essential
Good understanding of IT fundamentals or any IT-related qualifications. Bachelor's Degree in IT, Business or Marketing or related field preferable.
Previous experience in a Customer Service role
An ability to understand customer requirements and provide solutions in a timely manner.
Meticulous attention to detail and consistently accurate and thorough in all work completed.
Strong understanding of social media platforms including Facebook, Instagram, Google & LinkedIn
Strong analytical and problem-solving skills
Desirable
Passionate about technology, with an analytical thought process
Excellent interpersonal skills, and the ability to work effectively and collaboratively in a multidisciplinary team
Strong verbal and written communication skills, with the ability to explain things effectively and constructively in a way which is easily understood by others
Strong planning and organisational skills with the ability to deliver high quality output to tight deadlines
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy - http://www.corelogic.com/privacy.aspx
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