AddressJob Requisition ID: 35912
About our Practice:
Our Cloud Managed Services (CMS) Practice consists of a diverse mix of skilled and experienced managed services personnel providing differentiated DevOps and cloud support services for leading edge technology transformation projects in steady state.
The Deloitte Cloud Managed Services team is responsible for providing our clients with the highest level of customer support services by using modern service management frameworks and leading operational tooling.
Our business is growing and we’re on the look-out for a Customer Success Lead to join the team. The role includes a focus on Service Delivery including Service Management, reporting, and managing work loads of cross functional teams.
About the Role:
We are looking for a talented person to augment our team to deal with day-to-day issues, as well as provide support and input in relation to project work. This position’s main tasks include, but are not limited to, the following:
- Collaborate in team settings to complete assignments, providing maintenance, administration, testing, troubleshooting, and diagnostics for customer environments. Liaise with internal and external stakeholders as needed.
- Support internal and external customers and partners through Deloitte's Service Desk Portal, email, phone, and occasional onsite visits, including participation in on-call rotations.
- Perform proactive, scheduled, and ongoing maintenance, management, and monitoring to ensure the integrity and availability of environments.
- Participate in designing, developing, implementing, supporting, and maintaining solutions and standards.
- Maintain high standards for technical deliverables, meeting or exceeding agreed timeframes, outcomes, and service level agreements.
- Assist in writing detailed design and build documentation, ensuring accuracy and compliance with standards and policies.
- Share knowledge and support team members in resolving technical issues encountered during projects or support activities.
- Capture and escalate unresolved project and support issues to management promptly.
- Manage customer expectations and satisfaction from a technical perspective.
- Contribute to continuous improvement of services, standards, processes, and procedures.
Interpersonal Skills
We are looking for staff who share our values:
- Customer respect, customer focussed
- Challenge accepted
- Passionate about the outcome
- Be the example:
- Support others, work as a team
- Do it right the first time
- Family and community focussed
Technical Skills
- Strong core Linux skills
- Experience running and monitoring distributed applications on-premise and cloud platforms with focus on capacity management, performance monitoring and troubleshooting
- Experience with applications built with JAVA
- Experience with Linux based servers including installation, monitoring and troubleshooting
- Intermediate to advanced scripting experience
- Experience managing applications using large JAVA Virtual Machines (JVMs)
- Programming in JAVA is highly desirable
Work Entitlement
Due to the nature of the clients this role will be working with, you must be an Australian Citizen and must be willing to undertake the Australian Government Security Vetting process.
Why Deloitte
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.
We offer a variety of benefits and very flexible work arrangements, allowing you to work in a way that suits you
Next Steps:
Sounds like a suitable opportunity?. Hit the Apply button!
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By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
