Audio Visual Technician (Customer Support)

Audio Visual Technician (Customer Support)

Videopro is the leading designer and retailer of Audio-Visual solutions.  We empower our clients to collaborate, work smarter and focus on doing what they do best through technology and service.

Our clients include many of the most prestigious public and private organisations in Australia, and we are among the top private companies in Queensland.  

As a 43 year old business, we have an innovative, fun and inclusive culture. We pride ourselves on our ability to marry the best cultural elements of our small beginnings as a local business with the added benefits of being the larger company with the international reach and influence we have grown to be. 

Videopro is looking to employ a customer-focused AV Technician to join our dynamic team. This hands-on field service position involves dealing primarily with corporate collaboration technology and supporting high-end technology and clients. It is a fantastic opportunity for those who have excelled in the past and are looking for a new role in a fast‐growing company at the forefront of the AV industry. 
 

Key Responsibilities

•    Supporting high-end integrated presentation, video conferencing and other collaboration technology
•    Respond to Service Calls raised by clients in a timely and professional manner
•    Complete routine maintenance on equipment as scheduled
•    Update internal registers and procedures to reflect the current status of rooms and service tickets
•    Ensure exceptional quality standards are met, and set KPIs are achieved
•    Produce high-quality system and maintenance performance reports

Skills and experience

•    Electronics, Audio Visual qualifications or equivalent experience are highly desirable
•    Relevant experience in working with integrated projection, audio, lighting, video conferencing & control systems (AMX, Crestron, Extron etc)  
•    Minimum 3 years of experience in the audiovisual industry or similar IT experience in field service work.
•    A moderate understanding of network infrastructure is essential
•    Understanding of ITIL methodology would be advantageous
•    Confident interpersonal and communication skills (written & verbal)
•    Professional personal presentation and history of exceptional work attendance
•    An ability to form effective client relationships
•    A passion to further your professional development

This is a challenging and very rewarding role. If successful, you will become part of a highly dedicated, motivated, and supportive team that delivers outstanding technology solutions and support to our customers.

A remuneration package commensurate with experience and ability will be offered to the successful applicant.  Other benefits of working with Videopro include:

• Culture! Culture! Culture! We value our team members and provide support and real opportunity to excel in your chosen career path
• Fully maintained company vehicle
• We are in Growth Mode, so your contribution is visible and makes a difference
• We are also an amazing audiovisual retailer, so you benefit from staff pricing on all the latest cool tech; just check our website.
• Flexible working environment
• Flu shots if you want them
• Brand-new purpose-built Head Office with plenty of parking
• Regular Social Events

An immediate start is on offer for the right candidate. If you seek a genuine career opportunity and want to be a crucial member of Videopro's team, apply today!