Automotive Service Advisor

About the business

Ultra Lube Mechanical Workshop are looking for a front desk Automotive Service Advisor to join their team full time. Ultra Lube are a family owned and run workshop based in Midland, and operate under the Repco Authorised Service banner. We are looking for the right candidate to help maintain and grow our current client base with excellent service and a friendly manner.

About the role

This is an excellent opportunity for a Automotive Service Advisor looking for work in Perth WA. We are looking for someone who has the ability to communicate professionally with clients and has a strong desire to exceed all customer expectations. The majority of this role is related to handling customer enquiries, booking vehicles for service and repairs, ordering replacement parts and similar office based administrative tasks.

Experience is an advantage, but not essential. Competitive remuneration package applicable, to be negotiated with the right candidate.

Responsibilities include:

• Liaising with customers, management and technical team members
• Answering customer phone and email enquiries regarding services, repairs, bookings etc.
• Conveying customer requirements and queries to the workshop accurately
• Managing the daily flow of repair orders and service bookings
• Assisting customers to resolve enquiries and issues
• Processing supplier invoices and taking customer payments
• On-selling work to customers and advising on future maintenance requirements

Applicants will need to meet the following requirements:

• Warm and friendly phone manner with a focus on customer service
• Exceptional communication skills
• Be punctual, reliable and trustworthy
• Have your own transport and current WA driver's license
• At least 1 years experience in a similar position is highly advantageous
• Strong computer skills including Word, Outlook and Excel 

Only shortlisted applicants will be contacted.