Experienced Service Advisor

About the role:
  
Mercedes-Benz Perth (part of Eagers Automotive) is currently looking for a highly motivated and experienced Service Advisor to join our team in Bentley.
  
Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.
  
This includes the following:

• Answering customer enquiries regarding their vehicles service
• Up-selling additional service work
• Ensuring all customer requirements are met
• Build relationships with customers and internal stakeholders
• Delivery quality customer service

The Service Advisor role is strongly customer-service focused, as well as having elements of sales, and automotive knowledge. Therefore, a background in these fields would be highly advantageous.
  
About you:
  
If you are someone that takes pride in their customer service skills, values reliability, and efficiency with a positive ‘can do’ attitude, then we are looking for you!
  
You will ideally possess:

• More than 4 years working in a service department
• Preferably have a technical background in vehicles
• Desire to deliver exceptional customer service
• Operate with a high level of integrity
• Superb interpersonal and organisational skills

We are looking for a passionate individual with exceptional customer service skills. Training and support will be provided to the right candidate with the right attitude.
  
Eagers Automotive Benefits:

• Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
• A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
• A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…

  
Mercedes-Benz Perth is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.
  
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
  
Eagers Automotive - Moving together.